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Referrals Group

Services

Everything a referral program needs, and nothing it doesn't

Start with an audit, or bring us in to design and launch the whole program. Most clients stay on for monthly tuning once it's live.

01

Referral audit

2 weeks

We look at how word of mouth already reaches you, where customers would happily share, and why they don't yet.

What you get

  • A map of your share moments, from first win to renewal
  • What your best customers already say about you, in their words
  • A ranked list of fixes, starting with the cheapest
02

Program design

3 to 4 weeks

We shape the offer, the reward for both sides, the rules and the copy, so the program feels like part of your product.

What you get

  • Reward structure sized to your margins and customer value
  • Invite copy, landing page and email sequence, ready to build
  • Fraud and abuse rules agreed before launch
03

Launch and rollout

2 to 3 weeks

We work with your team to ship the program, brief support and sales, and announce it to the customers most likely to share first.

What you get

  • A staged rollout plan, starting with your happiest customers
  • Tracking set up so every referral is counted once
  • Launch emails and in-product prompts
04

Ongoing optimisation

Monthly

Every month we review what's being shared, test one change at a time and report what moved.

What you get

  • Monthly report: invites, conversions and cost per referred customer
  • One focused test a month, with a clear result
  • Reward and copy refreshes before the program goes stale

Not sure where to start?

Tell us about your customers. We'll suggest the smallest first step that could pay off.

Book a strategy call